– General Conditions

• Colones

• Dollars

– Información de registro ante la SUGESE

– Claims Procedure

• PDF

– Provider Network

Call Center 2503-2772

–Premium amounts and payment procedures

It will be established in the insurance proposal according to the line of business of each business.

The following are the different ways in which ASSA Insurance Company allows clients to pay their policy premiums, both in colones and dollars:

• Cash
• Check
• Credit or debit cards (can be set up for automatic debit)
• Bank deposits
• Wire transfers

ASSA Compañía de Seguros currently has accounts in colones and dollars in:

• BAC San José
• Bank of Costa Rica
• National Bank of Costa Rica
• Citibank of Costa Rica, S.A.
• Banco General (Costa Rica), S.A.

– Fractional Premiums

The premium may be paid annually in one lump sum or fractionally in the following methods: monthly, bimonthly, quarterly, triannually, or semi-annually. When opting for any of these payment methods, a surcharge for payment in installments must be paid as follows:

– Client Statement

In this type of policy, the client’s statements are required in order to appreciate the proposed risk. These statements must be drawn up in a clear, prominent, and legible manner, and must contain sufficient typographical space to guarantee the client’s separate and independent signature. The client must expand, add, or personally indicate any circumstance in relation to the declared risk, and must subsequently disable the blank spaces in the application or statements.

Any false or inaccurate statement of facts or circumstances known as such by the Insured Party, by ASSA, or by the representatives of one or the other, which could have directly influenced the existence or conditions of the contract, shall render the contract null and void from its origin.

If the falsehood or inaccuracy comes from the Insured Party or its representative, ASSA shall have the right to retain the paid premiums; if it comes from the Company or its representative, the Insured Party may demand the return of the paid premiums plus ten percent (10%) in damages.

In case of mutual deceit, the insured shall only be entitled to receive the paid premiums. ASSA shall make the reimbursement within fifteen (15) working days after the date of notification of the TERMINATION OF THE CONTRACT.

ASSA’s obligation to indemnify shall be extinguished if it proves that the insured person declared, with fraudulent intent or gross negligence, in an inaccurate or fraudulent manner, facts that if they had been declared correctly could exclude, restrict or reduce such obligation, the foregoing without prejudice to the fact that the conduct of the insured person constitutes the crime of simulation.

– Right of Reply 

ASSA undertakes to respond to all claims, petitions, or requests by means of a reasoned resolution and when appropriate in writing, in the form agreed upon for such purpose, within a maximum term of thirty calendar days, counted from the receipt of all claim documents.

– Insurance Requirements

• Quote signed by the insured
• Duly completed application, complementing validity and deductibles.
• Surcharge for fractional premiums applied
• Type of trucks to be used
• Detail of trips: quantity, frequency, routes, sum insured per plate.
• Type of merchandise (fragile, non-fragile, refrigerated, flammable, explosive, etc.)
• Type of goods (fragile, non-fragile, refrigerated, flammable, explosive, etc.)
• Type of packaging
• Driver history
• Single trip policies: copy of commercial invoice, proforma invoice, firm purchase order, or purchase order
• Ground Transport Guide
• Open policies: annual estimate and maximum limit per trip

– Grace Period 

Immediately after you become aware of the occurrence of a loss or damage to the insured vehicle or caused by said vehicle to third-party property, you shall report the facts to the competent authority and to ASSA. Said notice shall contain sufficient information to identify the Insured, as well as all data reasonably obtainable in relation to the date, time, place, and circumstances of the accident, affected third-party property data, the names and addresses of the injured persons, and of the available witnesses.

Notification to ASSA may be made at any time of the day and any day of the year (24 hours, 365 days), always by calling 2503-2772 or 800-2772 or by e-mail at reclamoscr@assanet.com. Likewise, the insured may file a claim at ASSA’s offices.

– Immediate Acceptance

The offer and quotation of this insurance does not guarantee its acceptance. In the event of acceptance by ASSA, acceptance shall be evidenced by a certificate of coverage, a box stamp in the particular conditions of the contract issued by ASSA, or delivery of the duly signed contract.

The issuance of this policy shall be subject to the receipt of the premium payment in accordance with the conditions set forth in the “Grace Period” section.

– Periodicity of Insurance Validity

Annual as of the date of acceptance of the insured risk.

– Right of Withdrawal

The term of the contract may be terminated early in the following cases:

a. By the INSURED, by means of written notice to the COMPANY at least one month in advance. If such a notice does not indicate a specific date for the revocation or said date is prior to one month of the communication, it shall be understood that it shall become effective immediately as of the date on which the indicated month is fulfilled, which shall be counted as of the day following the day of receipt of the notice. The COMPANY shall have the right to keep the PAID PREMIUM for the term elapsed and shall reimburse the INSURED for the UNPAID PREMIUM, the amount of which shall be available to the INSURED at the COMPANY’s offices no later than ten working days after the expiration of the term.

b. At the COMPANY’s will, at any time by means of written notice to the INSURED and NAMED INSURED sent to their contractual address, not less than one (1) month in advance, counted from the date of receipt of the notice.

c. Should the risk cease to exist, the early termination of the contract shall take place as of the moment in which the COMPANY is notified of such a situation. In such case, the COMPANY shall return the UNPAID PREMIUM, the amount of which shall be available to the INSURED at the COMPANY’s offices no later than ten working days after the expiration of the term of the contract.

The early termination of the contract shall be without prejudice to the INSURED’S right to compensation for CLAIMS occurring prior to the date of early termination.

– Deadline for accepting or rejecting risk

ASSA reserves the right to accept or reject the risk posed after the insurance application or proposal. Acceptance will be communicated to the insured within a period not exceeding 30 calendar days, within which time the application will be resolved.

Once the underwriting of the risk has been accepted, ASSA shall send to the insured, within three working days following its assent, a certificate of coverage informing of the acceptance, in the manner set out in the general conditions.

– Deductible

Deductibles will be established in the insurance proposal according to the respective line of business of each company and the needs of the insured.