What is basic coverage in car insurance?
This coverage protects against bodily injury and damage to the car or property of other people as a result of a traffic accident.
¿Cómo puedo pagar la prima de mi seguro AutoPX?
Payment can only be made online using a credit card or debit card.
If you choose to issue the policy in non-digital form or do not have a card, ASSA offers other payment methods. Find out more here.
What is comprehensive car insurance coverage?
It is comprehensive protection that covers damage caused to other people and also to the insured vehicle as a result of an event or accident, such as collision, rollover, theft, fire, flooding, and other natural disasters.
Am I covered if my car is driven by someone else?
En ASSA, el seguro de automóvil cubre a cualquier conductor si este cuenta con la respectiva autorización por parte del asegurado.
What is AutoPX and how do I get it?
This is comprehensive coverage for private cars focused on the digital experience, where you can easily and quickly obtain a 100% online policy.
To purchase it, you need to:
- Provide the driver’s identification number for the vehicle.
- Provide an email address.
- Request a quote from your insurance broker or get a quote online up to a limit of $100,000.00.
- Have a credit/debit card to pay for your insurance.
- Complete the purchase process 100% online from the website.
Would my car be covered in the event of a natural disaster?
Yes, if you have comprehensive coverage and the damage to your vehicle exceeds the deductible specified in your comprehensive coverage.
What types of vehicles can be insured?
Private motor vehicles.
If my car is stolen, would I be covered?
If comprehensive coverage was purchased, yes.
How can special equipment be insured?
This additional coverage may be purchased by paying an extra premium, provided that the insurance is comprehensive coverage. Additionally, it must be supported by a copy of the purchase invoice, photos, and inspection report.
Is theft of belongings inside my car covered?
If the Gold or Platinum Endorsement was purchased, the Company will pay the insured the maximum amount stipulated in the specific conditions of the insurance policy in the event of theft with force.
This coverage is subject to reporting the incident to the Judicial Investigation Agency (O.I.J.).
When will I receive my policy?
Immediately. Once payment has been processed, we will send you an email with the policy and relevant information. You can also download the policy from the My ASSAnet web portal.
What is the number to call to report an accident or get assistance?
To report an accident or request assistance, please call 800-800-2772.
How long does the insurance last?
Your insurance is valid for one year. After that time, your policy will be renewed.
What should you do in the event of an accident and/or theft?
You must call the ASSAMóvil line, where they will coordinate the dispatch of an ASSA inspector. In addition to notifying the appropriate authorities (Traffic Inspector or OIJ).
What payment methods does AutoPX offer?
AutoPX offers you the option of paying your insurance monthly, quarterly, semi-annually, or annually.
What is an Amicable Agreement?
It consists of an agreement between two or more parties who voluntarily agree on the liability arising from a traffic accident where only material damage has occurred.
Learn more here.
Ask your insurance broker about the AutoPx product.
Ask your insurance broker to issue your AutoPX policy to receive more benefits.
Substitute vehicle!
If you have one of our Gold or Platinum endorsements, you can obtain this benefit:
- The policy must be in force.
- The collision and/or rollover accident must have been reported.
- The insured must be over 23 years of age.
- The vehicle must not be a total loss.
- You must have a credit card with a credit limit equal to or greater than $750.
This service must be requested 24 hours in advance.
Taxi to the airport
Transportation services from the residence to the airport and vice versa according to the maximum number of events and cost stipulated in the specific conditions of the policy.
*Conditions apply
Check your claim online!
Once the case has been assigned, we will provide you with a claim number (6 digits) so that you can follow up on it.
To check the status of your claim, you can enter your license plate number (without hyphens) or the claim number provided. 
Contact us via WhatsApp
You can carry out various procedures via our WhatsApp line.
What is a deductible in auto insurance?
This is the amount that the insured pays out of pocket for damages resulting from a loss or accident before the insurance covers the rest. It can be a fixed amount or a percentage.
For example:
Fixed deductible: If the deductible is $300,000.00 and the damage to your car totals $1,500,000.00, you would pay $300,000.00 and the insurance company would pay the remaining $1,200,000.00 to repair your car.
Percentage deductible of 2% of the insured amount with a minimum of ¢125,000.00.
If your car is worth $40,000.00 and the total damage is $20,000.00, you would pay $800.00 and the insurance company would pay the remaining amount to repair the car. In cases where the percentage of participation is less than the minimum (in this example, $125,000.00), you will always have to pay the established base amount.
What is comprehensive car insurance coverage?
This is coverage for damage that is not caused by collision or rollover. It covers cases such as broken glass, fire, lightning, theft, robbery, explosion, losses caused by projectiles, earthquakes, landslides, collapse, windstorms, hail, water, flooding, vandalism, civil commotion, or riots.
How does car insurance work?
Car insurance is a contract between the car owner and the insurance company to cover expenses related to traffic accidents, theft, damage, or injuries.
Keep in mind that insurance does not cover maintenance or general wear and tear on the car.
What is an endorsement?
It is a modification to the insurance contract, which generally consists of the inclusion of coverage or a benefit.
We offer two endorsement options or benefit packages to choose from for complete coverage: Gold and Platinum.
What is an accident?
It is an unexpected, accidental, unforeseen event beyond the control of the insured party, which causes some kind of financial or material loss, and for which you are entitled to compensation under the terms and conditions of the insurance policy.
What are coverages?
Insurance coverage refers to the obligations assumed by the insurer in the event of a covered incident, up to a certain amount depending on the policy.
What is the inspection guide?
This is a more detailed analysis or evaluation of the vehicle to be insured, which can be carried out digitally on AutoPX by an inspector, broker, or insurance company agent.
What is the premium?
This is the amount you must pay for the insurance. You can pay monthly, quarterly, semi-annually, or annually.
What are underinsurance and overinsurance?
Underinsurance is when the insured amount is less than the actual value of the insured property at the time of the accident. As a result, the company will only pay out in proportion to the insured amount and what is no longer insured.
Conversely, overinsurance is when the value reported to the insurer is greater than the actual value. In this case, the insurer will only pay for the actual loss suffered and may refund any excess premiums paid during the last period.
